Contact Us
We'd love to hear from you: questions, corrections, and ideas all welcome
Get in Touch
Email us with a calculator question, suggestion for a new tool, or report about an issue on the site.
Email Support
contact@stonetokg.comPlease include the page URL or calculator details when reporting a problem.
Before You Email
Many common questions are answered on our conversion chart and ideal weight guide. If your question is about a specific conversion, try the calculator on our homepage first. It handles stone, kilograms, and pounds in both directions.
Response Times
We aim to reply to all messages within 2–3 working days. Bug reports about calculator accuracy are prioritised and usually addressed within 24 hours, as correct conversions are central to what we do.
What Happens After You Email
Every message is read by a human on the editorial team. Calculator bug reports go straight to the top of the queue: we reproduce the issue, fix the calculation, and rebuild the page. Feature suggestions are collected and reviewed monthly; the most requested tools get built first. We do not share your email address or message content with third parties, and you will never be added to a marketing list; our calculators run in your browser and we operate no newsletter.
What can you contact us about?
- 💡 Feedback & Suggestions: Ideas to improve our converters or requests for new measurement tools.
- 🐞 Bug Reports: If a calculator isn't working or you found a typo.
- 📊 Business Inquiries: For partnerships, advertising, or data usage requests.
Contact FAQs
How quickly will I get a reply?
We aim to reply within 2–3 working days. Reports about calculator accuracy are prioritised and usually handled within 24 hours.
I found a wrong conversion. What should I include?
Send the page URL, the value you entered, the result shown, and what you expected. Screenshots help us reproduce the issue fast.
Can I request a new calculator or conversion tool?
Yes, suggestions for new tools are welcome. Tell us the conversion you need and how you would use it, and we will consider it for the roadmap.
Do you offer medical or diet advice by email?
No. Our health context is general information only, not medical advice. For personal health questions, please speak to your GP or a qualified professional.
Can I use your conversion data on my own site?
For partnerships, data licensing, or advertising enquiries, email us with details of your site and intended use and we will get back to you.
How do I report a copyright issue?
Please use our DMCA page, which explains exactly what to include in a takedown notice.
Do you have a phone number?
No, email is our only support channel. It lets us track calculator issues properly and keeps a written record of what was reported and fixed.
Where can I read about how you handle my data?
Our calculators run entirely in your browser and send nothing to our servers. For the full details see our privacy policy.